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Customer Service Advisor (First Line)

Vacancy Summary
Employer:
Adur & Worthing Councils
Salary:
£10,940 to £12,079 per annum
Location:
Portland House, Worthing
Contract:
Permanent
Working Pattern:
Part Time
Hours:
18.75 hours per week.
DBS Check:
No
Closing Date:
22/05/2019 at 23:55 PM
Reference:
DRD/19/97297
Vacancy Description

Customer Services Adviser (First Line) x2

Salary: From £10,940 to £12,079 per annum

Grade: Grade 4

Hours: 18.75 Hours per week (Monday to Friday 11:00am - 14:45pm)

Place of Work:  Any of Adur and Worthing councils customer contact locations

Closing date: 22nd May 2019

Adur and Worthing Councils place the customer at the very heart of their business and are committed to the communities we represent.

We are looking to recruit enthusiastic, professional and confident individuals who enjoy working in a busy, fast paced environment and who thrive on providing great customer service.

You will need to provide information and advice to customers regarding 16 different council service areas - our contact centre is not a “switchboard” and is instead expected to resolve most queries at the first point of contact.  Customers who contact us can be vulnerable, angry or distressed, so high levels of personal resilience and sophisticated communication skills are essential.

We expect all team members to be able to work flexibly.  These roles are based in our corporate contact centre, but you will be asked to provide cover when needed at our face to face customer service points in Worthing and Shoreham.

These roles provide a crucial front line service for the Councils so you will need an ability to confidently handle telephone calls and visitors regarding Council business and to use IT systems to resolve customer enquiries effectively. 

Previous customer service experience and knowledge of Council business would be useful, but training will be given. We are looking for hardworking, adaptable advisers committed to ensuring excellent customer service, even when the council is unable to provide the resolution the customer desires.

Advisers are often approached for input when the Councils are looking to improve services, so the right applicant will be comfortable in actively assisting in continual service improvement work.



Equal Opportunities
Adur and Worthing councils have a commitment to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Adur District and Worthing Borough Councils are equal opportunities employers and encourages applications from people with disabilities, ethnic minorities, people of any religion or belief or sexual orientation and job sharers. Childcare subsidy is payable in appropriate cases. Work base location is indicated, however you may be asked to work at any such place within the Adur District and Worthing Borough Council Service’s area as required.


Additional Information
As part of Adur & Worthing Council’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employee at risk of redundancy) is identified.
How to apply
In order to apply for this vacancy please use the Apply Online link below. No CVs or agency applications accepted.
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