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This vacancy has now closed and is listed for reference only.

Casual Customer Service Advisor

Vacancy Summary
Adur & Worthing Councils
£10 per hour inclusive of annual leave entitlement
Portland House, Worthing
Working Pattern:
Full Time
37 hours per week. Casual Hours.
DBS Check:
Closing Date:
19/06/2019 at 23:55 PM
Vacancy Description

Casual Customer Services Advisers - Waste and Recycling

Salary: £10 per hour inclusive of annual leave entitlement.

Hours: 08:30am - 17:00pm when required. 

Anticipated requirement: 12 weeks’ full time work from July or August 2019 onwards, but please note these are casual contracts to deal with anticipated peaks in demand from our customers. Services will be provided by you at the times and dates agreed with the Customer Services department on a timesheet basis and may vary according to the Contact Centre’s requirements. 

Place of Work:  Any of Adur and Worthing councils customer contact locations

Closing Date: 19th June 2019 

Are you keen to support the reduction in waste and support recycling? We are looking to recruit several enthusiastic, professional and confident individuals who can answer a high volume of phone calls in our busy, fast paced Contact Centre, and who thrive on providing great customer service.

We will train you on how to provide information and advice to customers who are telephoning regarding our rubbish collection service.  After training, you will be expected to resolve most queries at the first point of contact, i.e. this is an advisory role, not a switchboard style job.  Customers who contact us can be vulnerable, angry or distressed, so you need to have high levels of personal resilience and excellent communication skills.  It is important to provide consistent customer service, even when the council is unable to provide the resolution the customer seeks.

You must have:

  • Outstanding communication and customer service skills
  • Previous customer service experience
  • Computer skills/ability to use various IT systems
  • Availability in July/August/September/October (staggered starts for up to 12 weeks’ full time work - 37 hours a week)
  • Resilience and stamina to deal with a high volume of calls
  • Ability to work effectively as part of a team

Please outline in the supporting evidence section any dates you would be unavailable for during July, August, September and October. 

Equal Opportunities
Adur and Worthing councils have a commitment to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Adur District and Worthing Borough Councils are equal opportunities employers and encourages applications from people with disabilities, ethnic minorities, people of any religion or belief or sexual orientation and job sharers. Childcare subsidy is payable in appropriate cases. Work base location is indicated, however you may be asked to work at any such place within the Adur District and Worthing Borough Council Service’s area as required.

Additional Information
As part of Adur & Worthing Council’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employee at risk of redundancy) is identified.
How to apply
In order to apply for this vacancy please use the Apply Online link below. No CVs or agency applications accepted. This is a casual work offer for up to 12 weeks operating on a time sheet basis.
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