Housing Repairs Enquiries Assistant

Housing Repairs Enquiries Assistant

Temporary 12 months

Salary: Starting From £22,183 to £24,491 per annum 

Grade: Grade 4

Hours: 37 Hours per week

Place of work: Peter Road, Commerce Way, Lancing

Closing date: 21st October 2021, 23:55pm 

Interviews: TBC

Duties of the post:

We are looking for someone to join our Building Services Team as an Enquiries Officer.

The role will include dealing with residents with any day to day issues.

• You will need to communicate via telephone, email and written letter.
• You will work closely with our residents, operatives, office team, management and local Councillors.
• You will have good communication skills.
• Good telephone manners.
• Good I.T skills.
• Team player, with the ability to work on your own initiative.

The role will involve helping our residents with issues relating to work we have carried out in
their property, and helping to resolve them. Arranging reports and statistics for internal
management.

Managing the customer service surveys responses, running reports to share with the team to
highlight improvements, and any learning opportunities.

Manage the resident’s expectations.

Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees.  This includes:

• Generous leave entitlement; a minimum of 25 days + Bank Holidays 

• Local Government Pension

• Training & development

• Occupational Health

• Employee Assistance Programme (EAP)

• Flexible working options

Apart from being a great organisation to work for, our location is also superb, with a glorious coastline to the south and the Downs to the north.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.

For an informal discussion about this role please call the recruiting manager Colette Frith on tel 01273 263051. 

In order to apply for this vacancy please use the Apply Online link below. No CVs or agency applications accepted.